Welcome to the SyntaxSpeak support center. We are here to help you bridge the gap between code proficiency and technical communication excellence.

📬 Contact Us

If you have a specific technical issue, bug report, or billing inquiry, please reach out to our engineering support team directly:

Email: [email protected] Average response time: < 24 hours (Monday - Friday)

❓ Frequently Asked Questions (FAQ)

🎙️ Audio & Microphone Issues

The AI isn't hearing my audio correctly. What should I do?

1. Check Permissions: Ensure you have granted microphone access to SyntaxSpeak in your iOS/Android system settings.
2. Hardware: We recommend using a dedicated headset or noise-canceling microphone for the best transcription accuracy, especially in noisy environments.
3. Connectivity: Real-time transcription requires a stable internet connection. If you are on a weak cellular signal, try switching to Wi-Fi.

💳 Subscriptions & Billing

How do I manage or cancel my subscription? All subscriptions are handled securely through the Apple App Store or Google Play Store. To manage your plan:

1. Open your device Settings.
2. Tap your Name/Apple ID.
3. Tap Subscriptions.
4. Select SyntaxSpeak to view or cancel your plan.

🔒 AI Data & Privacy

Is my voice data used to train AI models? No. Your audio is processed in real-time by our partners (Deepgram and Google Gemini) to provide immediate feedback and transcription. We do not use your personal practice data to train third-party Large Language Models. For more details, see our Privacy Policy.